Calix streamlines broadband platform updates via enhanced Premier Support services
Calix, Inc. (NYSE: CALX) says it can now enable customers using its EXOS Experience Innovation Platform to ensure that such systems and resources as GigaSpire BLAST WiFi routers and the Revenue EDGE platform remain current. The company says that its customers can use Calix Premier Support services to manage and deploy regular updates to these platforms, rather than relying on in-house resources.
The company says that the complexity of the experiences broadband equipment must support as well as the number of units that must be upgraded across a service footprint can prove challenging for communications services providers (CSPs), particularly in situations where in-house resources are being stretched further than ever before. “The Calix services team exists to partner with our customers and enable them to deliver a better experience for their subscribers,” commented Martha Galley, senior vice president of customer experience and services for Calix. “This new offer gives CSPs peace of mind that their subscribers will have exceptional experiences built on the latest versions of the software platforms that comprise the Revenue EDGE solution. By seamlessly ensuring that all background platforms and processes are up to date, the Calix services team contributes directly to our customers’ bottom line by freeing their operations teams to focus their time on high-value, subscriber-facing project as opposed to back-office processes.”
“Service providers are realizing that they need to deploy mature Wi-Fi solutions in order to help manage traffic and complexity in the home network,” added John Kendall, principal analyst in media delivery for industry analyst firm Omdia, via a Calix press release. “By staying current with mature solutions, service providers can address demand for new features, services, and security on the home network. For subscribers to realize the full benefits of these new offerings, it is critical for CSPs to keep their software platforms up-to-date.”
Calix says it already has customers using the new capabilities. "One of our major motivations for selecting Premier Support was ensuring we maximize the experience we deliver to subscribers by delivering the latest security and performance features,” explained Charlie Cano, CEO for Texas-based ETEX. “This new software management feature not only keeps our subscribers’ equipment up to date but also gives our operations team peace of mind. With Calix Support managing the whole upgrade process, it saves our team time, reduces risk, and saves us money.”
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Stephen Hardy | Editorial Director and Associate Publisher, Lightwave
Stephen Hardy is editorial director and associate publisher of Lightwave and Broadband Technology Report, part of the Lighting & Technology Group at Endeavor Business Media. Stephen is responsible for establishing and executing editorial strategy across the both brands’ websites, email newsletters, events, and other information products. He has covered the fiber-optics space for more than 20 years, and communications and technology for more than 35 years. During his tenure, Lightwave has received awards from Folio: and the American Society of Business Press Editors (ASBPE) for editorial excellence. Prior to joining Lightwave in 1997, Stephen worked for Telecommunications magazine and the Journal of Electronic Defense.
Stephen has moderated panels at numerous events, including the Optica Executive Forum, ECOC, and SCTE Cable-Tec Expo. He also is program director for the Lightwave Innovation Reviews and the Diamond Technology Reviews.
He has written numerous articles in all aspects of optical communications and fiber-optic networks, including fiber to the home (FTTH), PON, optical components, DWDM, fiber cables, packet optical transport, optical transceivers, lasers, fiber optic testing, and more.
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