With TrueSpeed VNF, JDSU has taken a test function that resides in its T-BERD/MTS equipment and virtualized it. As such, the solution assesses customer quality of experience in a virtualized computing environment. It provides centralized, software-based test capabilities with software clients that generate standardized measurements. Specifically, TrueSpeed offers IETF-standardized RFC 6349 compliance so that customer care representatives at a central site like a call center can evaluate the customer experience. Field technicians often do not have to be dispatched.
The related efficiencies, including a reduction in service call times and dispatches, can lead to a 40% reduction in customer service costs, JDSU says.
Click here to return to the 2015 Lightwave Innovation Awards page
About the Author
Lightwave Staff
Through our integrated media portfolio, Lightwave’s editorial staff delivers content focused on broadband, fiber optics and optoelectronics, the technologies that enable the growth, integration and improved performance of voice, data and video communications networks and services. Our experienced editorial team provides trusted technology, application and market insights to corporate executives, department heads, project managers, network engineers and technical managers at equipment suppliers, service providers and major end-user organizations.
