Packet-optical transport and DWDM systems vendor Transmode Systems AB says it has opened a new support and service center in Dallas, TX, to support its growing North American business (see, for example, "XO Communications upgrades metro network capacity with Transmode"). The new support and service center centralizes a number of existing support functions and order management capabilities, while also adding fully functional lab and training facilities.
The new location provides a range of services, including local 24/7 technical assistance; on/off-site training; engineering, furnish, and installation services; and spare parts management with 2/4/24 hour on-site delivery. Order management is also further enhanced by local warehousing of Transmode's most popular products to ensure swift order delivery, the company says.
Paul Harrison, Transmode's VP North America said, "As our business has increased in North America, both in terms of revenue and the sophistication of the solutions we are supplying to our customers, we have gradually added a broad range of local support functions. Providing local access to these services along with new demo and training facilities greatly enhances our ability to support our growing customer base in the region."
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