BTI Systems beefs up services offerings

Packet-optical transport and cloud network systems specialists BTI Systems says it has expanded its ServiceLink Portfolio with a pair of new elements as well as nearly doubling the size of the team responsible for the line of business. The new offerings come as the company reports increased demand for such services.

BTI has added Premium Support Services and Professional Services to the existing Technical Support Services within the ServiceLink family. The Premium Support Services offer replacement part turnaround in four hours and a BTI technician onsite. BTI says it has 25 active parts depots worldwide and access to an additional 400 depots to enable it to make good on the four-hour promise. The Premium Services also include multivendor maintenance, network monitoring and provisioning, and asset recovery.

The new Professional Services include rapid deployment services, technical consulting and training, a BTI resident engineer located full time at a customer site if desired, network optimization services, fiber optimization and remediation services, and staging services. In this last offering, BTI says it will stage a customer network off-premises, test it, and then install it at a customer site.

The existing Technical Support Services include full NOC capabilities and hardware and software maintenance. A BTI support engineer handles all service calls, the company promises.

BTI says the expansion comes as its customers request more services. Revenues from services grew almost 50% from 2013 to 2014, the privately held company says, and are expected to grow more this year. Services revenue CAGR was 63% from 2011 to 2014, according to the company, which says it is supporting customers in more than 40 countries.

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