Cox Business takes on the Unified Communications challenge via RingCentral
Cox Business is moving to advance its cloud and managed service capabilities via a partnership with RingCentral, marking the ongoing trend of delivering unified communications (UC) through pacts with specialist providers.
The business communications provider will be able to combine its high-speed connectivity, such as Ethernet and other traditional connectivity solutions, with RingCentral’s AI-powered business communications platform.
Cox Business Connect with Ring Central is now available for large and small business customers.
Through RingCentral’s flagship RingEX™, Cox Business Connect with RingCentral offers customers access to an enterprise cloud communications platform that provides HD video and audio calls, chat, SMS and fax as a unified experience from a single application.
Also, Cox Business said business customers can drive thoughtful conversations and maximize productivity through AI-driven capabilities, including meeting transcriptions, closed captions, summaries, and meeting highlights.
Later this year, Cox Business will offer the Cox Business Contact Center with RingCentral.
Cox Business Contact Center with RingCentral, powered by RingCentral’s RingCX™, an AI-first, cloud-based contact center solution, will simplify businesses' establishment and operation of contact centers by equipping them with AI-driven omnichannel capabilities across 20+ digital channels, AI quality management, CRM integrations, conversational insights, and coaching while delivering all interactions in one place.
Mark Greatrex, President of Cox Communications, said that its pact with RingCentral is part of an effort to evolve “our product portfolio to drive greater business outcomes for our customers and their end users.”
Cox Business has a large foundation it can use to provide the RingCentral platform.
For one, it remains one of the largest Ethernet service providers, ranked sixth on Vertical Systems Group’s US Ethernet LEADERBOARD.
The service provider can leverage its relationships with Ethernet and other business customers to offer the RingCentral service.
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Sean Buckley
Sean is responsible for establishing and executing the editorial strategies of Lightwave and Broadband Technology Report across their websites, email newsletters, events, and other information products.