Plume: SaaS Experience Platform

Plume’s cloud-based SaaS Experience Platform has managed over 1.6 billion devices worldwide. The company says CSPs who’ve deployed the platform have experienced unprecedented operational gains, including increased lifetime revenue from customers of 52%; reduced opex from support calls by 51% and truck rolls 67%; reduced churn by 30%, increased overall customer lifetime by 2.9 years, and increased customer lifetime value by 70%; feature development timelines accelerated by 67% (6 months faster to market than the competition); reduced install costs by 97%. Furthermore, despite home data surging nearly 200% over pre-COVID-19 baselines, Plume’s Platform maintained download and upload data speeds throughout the home.

Judge’s Comment: “The use of OpenSync will simplify the operator back office, enabling not only new service creation but an effective control and management plane for in-home devices.”