Edgeware has added its automated optimization capability to its multi-CDN (content delivery network) control platform StreamPilot. Referred to as AutoPilot, the feature is intended to give broadcasters and content providers the option to automatically perform actions triggered by StreamPilot's real-time session data when using a multi-CDN setup.
The AutoPilot feature is designed to identify and automatically present a unified view of problems that could affect users' quality of experience, independent of which CDN is delivering the video service to the viewer. The issues presented can be related to the device, delivery CDN, ISP or the content itself. The data is processed, grouped and presented with a classification on severity level.
StreamPilot is intended to meet a growing demand from broadcasters and content providers to automatically optimize delivery, rather than presenting the data for them to then analyze and act upon.
The AutoPilot feature is also designed to let users identify problems they cannot resolve, such as ISP-related or other infrastructure-impacting circumstances. Session data around CDN performance and overall QoE can help content providers monetize their services, such as creating new offerings and performing A/B testing.
Kalle Henriksson, founder, and product manager for StreamPilot at Edgeware, said: "Automation has grown to become a highly desired component within content delivery workflows as more media companies seek new ways to accelerate processes and gain actionable insight into their TV delivery. This has been a key insight from the last six months of customer discussions and has significantly shaped our recent development work. The AutoPilot feature addresses our customers' need to be informed about performance issues in real time, as well as foresee the trends that can cause them, so they can put prevention methods in place earlier on. With AutoPilot filtering this information and presenting it in a condensed and collective way, users can better optimize their service - narrowing the often large gap between problem diagnosis and problem solving."
Edgeware's StreamPilot is offered as a SaaS solution and is independent of delivering CDN, client, media format - live or VOD, DASH or HLS - and any other component in the media delivery chain. Located server side between the client and the delivering CDN, StreamPilot monitors every client session to provide real-time session statistics, detect trends and alleviate potential problems by switching to another CDN.