Veego Software, an expert in application intelligence including contextual, app-aware QoE data, and high-impact analytics, this month announced the Veego Qonnect Partner Program. Aimed at CPE OEMs and ODMs, WiFi management and optimization solution providers, middleware, and other players in the connected home ecosystem, the new Veego program is billed as "a collaboration framework where partners join forces to provide advanced digitally transformative solutions for the connected home."
The program combines Veego’s products, technology and unique QoE data, with the partners’ solutions and intimate customer understanding. The company says its Veego Qonnect offering enables program participants "to leverage their customer base and products, providing customers with early exposure and hands-on experience of new products, technologies and applications, while accelerating time-to-market of new technologies and applications through pre-integration, testing and demonstration, increasing and expanding monetization opportunities for both in-home and 3rd-party offerings."
It also enables partners to enjoy recurring revenues from high-margin applications powered by Veego’s unique Application Intelligence data. With the Qonnect program, Veego partners provide their CSP customers with “off the shelf” and custom-designed solutions for a variety of advanced Customer Care, Customer Experience, Network Quality, Marketing and other customer use cases. These include:
- Proactive Notification of home users in real time to address connectivity problems and filter irrelevant complaints and issues.
- Prioritization of consumed application within the home, deflection of tech-support calls with surgical Auto-Repair and Self-Care, optimizing QoE per each app’s connectivity needs.
- Optimization of tech-support field visits, pinpointing problems and efficacy of solutions implemented, upsell opportunities focused on personalization of each home based on actual consumption and usage of applications, experience, and needs - Best-fit internet package (e.g., for gamers, video-streamers), appropriate hardware (e.g. powerful router, extender, mesh).
- Recognition of consistently suffering users before they call or churn.
According to Amir Kotler, CEO of Veego, “The new program opens access to a collaboration framework where program partners can join forces with us to provide advanced digital transformation solutions to Connected Homes in their respective service areas. The solutions will combine Veego’s Home Insight Platform with unique QoE data and partner solutions to provide a more intimate customer understanding.”
To learn more, visit: https://veego.io/.