Bright House Taps NetCracker for Back Office Upgrade

Bright House Networks has completed the first phase of a multi-phase BSS and customer experience upgrade program with NetCracker Technology. The back office program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a managed services relationship.

In Phase 1, NetCracker worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution. Bright House Networks also launched a new NetCracker residential CRM platform at the same time. The rest of the ongoing program will consist of implementing NetCracker's CRM for businesses and NetCracker's overall e-commerce suite.